The Water Resources (Scotland) Act, 2013, provides for water and sewerage suppliers to be notified when there is a change of occupancy at a premise or where the property becomes vacant. Owners failing to provide the relevant information become jointly and severally liable for any water or sewerage charges that may fall due. In order to comply with this legislation, the SLP has been developed, enabling the landlords of Scottish commercial properties to correctly record the property, tenant(s) and the billing responsibilities of each and every premise. The water and sewerage market participants have developed the SLP to assist landlords in fulfilling these obligations.

The principle users of the SLP will be Landlords (Commercial property owners, managers and agents, including councils and property associations), who may use the SLP to provide updates to relevant data and LPs who may refer to the SLP to identify if any such updates have been submitted. Scottish Water may also use the SLP for this purpose.

No. The SLP is designed for use only by Landlords (Commercial property owners, managers and agents, including councils and property associations) of commercial properties.

Limited access has been allowed for users who have not registered; to see general pages which describe the SLP. A user must register and then log-on to see any data held by the SLP.

Navigate from the Home page to the User Registration page.

If you are a first user for a landlord organisation, you may register and will automatically become the Delegated Authority for that organisation. You may then register other users for your organisation and they may then log-on.

Only a Delegated Authority can register users for their organisation.

Once a User is registered, they can log-on and access SLP pages, in accordance with the access privileges identified by their Delegated Authority. Access privileges are split into two; firstly, security privileges are identified for a user either establishing them as an additional Delegated Authority (allowing them to edit or create users on the SLP), or allowing them update and download privileges for relevant pages. Secondly, the Delegated Authority can identify specific pages for which a user may gain access.

Only a Delegated Authority for your organisation may change your access privileges.

Yes. A Delegated Authority can self-delete, so long as another User for the organisation remains as a Delegated Authority. A Delegated Authority can also be deleted by another Delegated Authority.

The SLP supports; Google Chrome, Microsoft Edge, Mozilla Firefox and Safari.

There are 2 sets of data for each premises; SPID Data, which identifies address related data, data relating to vacancy status and the person responsible for paying charges (the Customer Name) and the LP responsible for the premises and Landlord Data which identifies which Landlord (i.e. Commercial property owner, manager or agent, including councils and property associations).

A User, once registered and logged-on can see all data relating to all premises for which they are responsible. For Landlords, responsibility is identified by being assigned to the SPIDs relating to a premise. For an LP, responsibility is identified in the SPID Data for the premises.

No. Each organisation’s users may only see data that pertains to them, except for a skeleton record for premises registered by another Landlord.

Landlord users may submit changes to Landlord Data. Landlords may also propose changes to SPID Data. When such a proposal is submitted, the relevant LP will assess the proposal and if the LP accepts that such a change is required, the LP will make this change via the wholesale market data management arrangements (which is the authoritative source for this data). Once made, such a change will be reflected back to the SLP.

Contact your LP and ask them to try and reconcile the error, by inviting the registered Landlord to de-register, allowing the correct Landlord to the register against the relevant premises.

Contact your LP and ask them to pursue the matter.

Landlord users may submit changes to Landlord Data. Landlords may also propose changes to SPID Data. When such a proposal is submitted, the relevant LP will assess the proposal and if the LP accepts that such a change is required, the LP will make this change via the wholesale market data management arrangements (which is the authoritative source for this data). Once made, such a change will be reflected back to the SLP.

Aside from the SLP Administrator, users can only change data relating to their premises. Furthermore, changes can only be made by a user from the appropriate organisation; Landlords may change Landlord Data and may propose changes to SPID Data and if accepted by the relevant LP, the LP may then make such a change to that data via the wholesale market data management arrangements. LPs cannot change Landlord Data.

SPID Data is maintained via the wholesale market arrangements and it is these arrangements that provide the authoritative source for this data. Market rules exist that identify those responsible for making changes to this data. Hence, a Landlord that believes a change is required must identify this to the responsible party and it is then that party that must pursue the change via the wholesale market arrangements.

Yes, to some extent. You may register or de-register from specified dates and these may be in the past. You may also identify a proposed change to the date for a change in vacancy status, since this is an explicit data item in its own right. However, other changes only take effect from the date of the change being submitted. If these appear to be historically inaccurate, you should contact your LP.