Frequently Asked Questions

If you need help with the system you can contact your Licensed Provider (water supplier). If you don’t know who supplies your water, a list of suppliers and where to find more information is available on the Scotland on TAP web site.

About the SLP

What is the SLP?

‘SLP’ stands for Scottish Landlord Portal. The SLP allows Landlords (Commercial property owners, managers and agents, including councils and property associations) to identify themselves against individual premises and to identify any corrections to the vacancy status and who is responsible for paying water and/or sewerage charges at such premises.

Why has the SLP been developed?

The Water Resources (Scotland) Act, 2013, provides for water and sewerage suppliers to be notified when there is a change of occupancy at a premise or where the property becomes vacant. Owners failing to provide the relevant information become jointly and severally liable for any water or sewerage charges that may fall due. In order to comply with this legislation, the SLP has been developed, enabling the landlords of Scottish commercial properties to correctly record the property, tenant(s) and the billing responsibilities of each and every premise. The water and sewerage market participants have developed the SLP to assist landlords in fulfilling these obligations.

Who should use the SLP?

The principle users of the SLP will be Landlords (Commercial property owners, managers and agents, including councils and property associations), who may use the SLP to provide updates to relevant data and LPs who may refer to the SLP to identify if any such updates have been submitted. Scottish Water may also use the SLP for this purpose.

If I am a Landlord or owner of a domestic property, should I make any use of the SLP?

No. The SLP is designed for use only by Landlords (Commercial property owners, managers and agents, including councils and property associations) of commercial properties.

Access to the SLP

Can I use the SLP without being registered?

Limited access has been allowed for users who have not registered; to see general pages which describe the SLP. A user must register and then log-on to see any data held by the SLP.

How do I register to use the SLP?

Navigate from the Home page to the User Registration page.

If you are a first user for a landlord organisation, you may register and will automatically become the Delegated Authority for that organisation. You may then register other users for your organisation and they may then log-on.

Only a Delegated Authority can register users for their organisation.

What are access privileges?

Once a User is registered, they can log-on and access SLP pages, in accordance with the access privileges identified by their Delegated Authority. Access privileges are split into two; firstly, security privileges are identified for a user either establishing them as an additional Delegated Authority (allowing them to edit or create users on the SLP), or allowing them update and download privileges for relevant pages. Secondly, the Delegated Authority can identify specific pages for which a user may gain access.

Can I change my access privileges?

Only a Delegated Authority for your organisation may change your access privileges.

If I leave my organisation, can I be deleted as a Delegated Authority?

Yes. A Delegated Authority can self-delete, so long as another User for the organisation remains as a Delegated Authority. A Delegated Authority can also be deleted by another Delegated Authority.

Which browsers are supported by the SLP?

The SLP supports; IE (10+), Google Chrome, Mozilla Firefox and Safari.

Reporting available from the SLP

What data can I see on the SLP?

There are 2 sets of data for each premises; SPID Data, which identifies address related data, data relating to vacancy status and the person responsible for paying charges (the Customer Name) and the LP responsible for the premises and Landlord Data which identifies which Landlord (i.e. Commercial property owner, manager or agent, including councils and property associations).

A User, once registered and logged-on can see all data relating to all premises for which they are responsible. For Landlords, responsibility is identified by being assigned to the SPIDs relating to a premise. For an LP, responsibility is identified in the SPID Data for the premises.

Can I see data relating to my competitors?

No. Each organisation’s users may only see data that pertains to them, except for a skeleton record for premises registered by another Landlord.

What should I do if I think that some data is wrong?

Landlord users may submit changes to Landlord Data. Landlords may also propose changes to SPID Data. When such a proposal is submitted, the relevant LP will assess the proposal and if the LP accepts that such a change is required, the LP will make this change via the wholesale market data management arrangements (which is the authoritative source for this data). Once made, such a change will be reflected back to the SLP.

What should I do if I think a registration to another Landlord is wrong?

Contact your LP and ask them to try and reconcile the error, by inviting the registered Landlord to de-register, allowing the correct Landlord to the register against the relevant premises.

What happens if I cannot find the address at all?

Contact your LP and ask them to pursue the matter.

Updates to the SLP

What data can I change?

Landlord users may submit changes to Landlord Data. Landlords may also propose changes to SPID Data. When such a proposal is submitted, the relevant LP will assess the proposal and if the LP accepts that such a change is required, the LP will make this change via the wholesale market data management arrangements (which is the authoritative source for this data). Once made, such a change will be reflected back to the SLP.

Can anyone else change data that relates to my organisation?

Aside from the SLP Administrator, users can only change data relating to their premises. Furthermore, changes can only be made by a user from the appropriate organisation; Landlords may change Landlord Data and may propose changes to SPID Data and if accepted by the relevant LP, the LP may then make such a change to that data via the wholesale market data management arrangements. LPs cannot change Landlord Data.

Why can Landlords only propose changes to SPID Data?

SPID Data is maintained via the wholesale market arrangements and it is these arrangements that provide the authoritative source for this data. Market rules exist that identify those responsible for making changes to this data. Hence, a Landlord that believes a change is required must identify this to the responsible party and it is then that party that must pursue the change via the wholesale market arrangements.

Can I change data in the past?

Yes, to some extent. You may register or de-register from specified dates and these may be in the past. You may also identify a proposed change to the date for a change in vacancy status, since this is an explicit data item in its own right. However, other changes only take effect from the date of the change being submitted. If these appear to be historically inaccurate, you should contact your LP.